My recent stay at the Four Seasons Hotel Kyoto was filled with lovely moments, although there were a few areas needing attention. The hotel's ambiance is stunning, featuring beautiful gardens and a peaceful environment. However, the long walks to the rooms can be a bit tiring after a day of sightseeing. Overall, it was a nice experience enhanced by really good service and a few standout dining moments.
Rooms
8.0
My room was spacious and comfortable with enough storage to feel homey. The decor was nice, though it seemed like it might not withstand the test of time.
Service
8.0
The staff were warm and attentive, always eager to assist. I did experience some delays during room turn down and at the bar, which was a bit frustrating.
Location
8.0
While the hotel is in a quieter area, it’s only a short walk from beautiful sites like the National Kyoto Museum. The location may not be ideal for those wanting immediate access to city life.
Dining
8.0
The Japanese restaurant was a highlight. The food was amazing and the attention to detail in service truly made each meal special, although I wished breakfast options could be improved.
Facilities
8.0
The hotel offered a variety of facilities including room service and valet parking. However, I found the concierge service lacking responsiveness.
Thomas
United States of America,
January
2025
5.4/10
Overall, my stay at Four Seasons Hotel Kyoto was quite enjoyable, with some highlights and a few areas that could use improvement. The concierge was incredibly helpful in arranging experiences, especially the geisha experience, which was truly nice. However, I found the breakfast service to be a bit slow and not as polished as I expected from a hotel of this caliber. On the bright side, the cherry blossom display and serene setting truly enhanced my experience.
Rooms
10.0
I stayed in a Deluxe King Room that was spacious and well-appointed. The aesthetics blend classic Japanese style with luxury features, which made for a pleasant atmosphere.
Service
9.0
The staff were incredibly accommodating and attentive, especially General Manager Fanny Guibouret. Their professional demeanor made my stay even more special, although the breakfast service could use some improvement.
Location
8.0
The hotel is situated in a quiet area, which was perfect for relaxation, though it is a bit far from the main streets. It's only a 10-minute walk to some of Kyoto's most attractive temples.
Dining
7.0
While I enjoyed the Japanese breakfast, the overall dining experience was below expectations, with some menus feeling limited and the cocktail lounge not measuring up to other five-star hotels I’ve visited.
Facilities
8.0
The facilities were impressive, including spa treatments and a beautiful garden setting. However, some services like room service and food delivery did not quite match the hotel's reputation.
John
United States of America,
January
2025
6.6/10
My recent stay at the Four Seasons Hotel Kyoto was a mixture of good moments and some disappointments. While the atmosphere was beautifully designed and service had some high points, I encountered issues with responsiveness and dining prices that left me feeling let down. Overall, it's a luxurious place that needs to refine certain aspects of its service to match its reputed standards.
Rooms
8.0
My room was impressive, designed with a blend of classic Japanese style and modern luxury. However, I didn't have a view as it overlooked the entranceway.
Service
6.0
The service was a bit of a mixed bag. While some staff were super friendly and helpful, others were not as professional and struggled with English, which affected my experience.
Location
9.0
I loved the hotel's quiet location, slightly away from the busy areas but still an easy walk to Kyoto's beautiful temples and attractions. The surrounding area felt peaceful, which I appreciated.
Dining
7.0
Dining options were decent, but I found the prices to be steep without necessarily delivering a nice culinary experience. Some smaller options would have improved it.
Facilities
9.0
The facilities were excellent. I enjoyed the well-maintained garden, which brought a beautiful natural touch to my stay.
Kelly
United States of America,
November
2024
5.8/10
My stay at Four Seasons Hotel Kyoto was truly special, thanks to the beautiful setting and attentive service. However, I was disappointed with the responsiveness of the concierge team, which didn't meet the high expectations set by previous stays at other Four Seasons locations. Overall, the blend of luxury, a stunning garden, and welcoming staff made for a nice experience, despite some service hiccups.
Rooms
8.0
The room was immaculate, well-laid out, and beautifully designed with a cozy feel. However, it lacked the garden view that I was hoping for, which was a letdown considering the premium I paid for the specific view.
Service
6.0
The service from the staff was really good, especially the reception who were very friendly and helpful. However, the concierge fell short, lacking follow-up on requests and making my experience less than what I anticipated.
Location
8.0
The hotel's location was peaceful and provided a serene escape from the city's hustle, though it was a bit far from the main streets. It was a short walk to beautiful temples, enhancing the overall experience.
Dining
7.0
Breakfast was extensive, with a wide variety of options available. However, I found some aspects of the dining experience to be lacking, particularly in terms of quality and value for the price.
Facilities
8.0
The facilities were well-maintained and offered a luxurious atmosphere, though I did notice that some amenities had reduced service hours. Overall, everything was clean and well-organized, contributing positively to my stay.
David
United States of America,
November
2024
5.4/10
My stay at the Four Seasons Hotel Kyoto was impressive, especially with the stunning Shakusui-en garden and helpful staff. However, the dining options left a bit to be desired, and I noticed some price inconsistencies. Overall, it was a nice experience that blended luxury with tranquility.
Rooms
8.0
I initially checked into a massive suite but found it too spacious for one person. I later moved to a regular room that overlooked the garden and koi pond, which was much more enjoyable.
Service
10.0
The staff were super friendly and remembered my name, which added a personal touch to the service. They also helped me with restaurant recommendations and reservations, making life a lot easier during my stay.
Location
8.0
Although the hotel is a bit outside the main station, it offered a peaceful environment and was only a short walk to great temples. However, I did need a taxi to reach the hotel initially.
Dining
7.0
While the hotel had good restaurant options, I found the food to be just okay. The dining could definitely use more variety, especially for non-steak lovers like me.
Facilities
9.0
The hotel had fantastic facilities, including a well-equipped fitness center and a beautifully designed indoor pool, which really enticed me to relax and exercise.